Refunds & cancellation

Subscriptions are paid in advance and renew at the interval shown in checkout until canceled. Annual billing means one annual charge, not twelve monthly payments; monthly AI-credit refreshes do not change that billing interval. Confirm the amount, currency, tax, and renewal terms on Stripe’s hosted checkout before subscribing.

Sign in, open Plans & billing, and choose the billing-management button to open Stripe’s customer portal. Select your subscription, choose cancellation, and complete the portal’s confirmation. Check the confirmation and end date afterward. Cancel before the next renewal is processed to prevent that charge. We do not charge a cancellation fee.

If the portal is unavailable or you cannot access your account, email Support from your account email if possible and clearly say that you want to cancel renewal. We will help verify and process the request. You are not required to attend a sales call or complete a retention interview. Keep a copy of your request or confirmation.

Normally, canceling renewal leaves paid access available until the end of the period already paid for. The exact effective date is shown in the portal and your billing page. Once access expires, you can still sign in and access saved work, but features requiring a paid plan, including new AI generations and optimizer runs, are restricted. Cancellation does not itself delete your models, folders, tracked bets, or history.

If a payment fails, update your payment method in the portal. A grace period may apply as shown in your account, but is not a new free subscription. Refunding or reversing a payment may affect the paid access and credits associated with it. We will explain that consequence when handling the refund.

Except where the law requires otherwise or a specific offer says otherwise, subscription payments are generally non-refundable after the paid period begins. Canceling renewal does not automatically refund an earlier payment, partially used month, unused annual period, or unused AI credits. This does not limit a refund or other remedy you are legally entitled to.

Contact us about a duplicate or unauthorized charge, an incorrect credit deduction, or a material failure to provide the paid service. We will investigate and correct confirmed billing errors and provide any required refund or other appropriate remedy. We do not reimburse betting losses or promise a refund because a prediction lost or an AI model needs editing.

Send your account email, the charge date and amount, and a short explanation. Include a receipt reference if you have one, but never your full card number or password. Approved monetary refunds are issued through the original payment processor where possible; your bank controls when they appear. Contacting Support does not waive lawful dispute rights or extend a bank’s deadline.

Nothing here removes non-waivable consumer protections, cooling-off rights, or remedies for a service that does not conform to what was promised. Those rights vary by location. If you are entitled to withdraw from an online contract, contact us within the applicable period. We do not assume that creating an account, starting a generation, or reading these Terms automatically waives a statutory withdrawal right.

Where immediate digital delivery requires a separate express request or acknowledgment, that must be obtained through a compliant purchase flow before relying on any resulting limitation of withdrawal rights. Do not treat the ordinary Terms checkbox as that separate acknowledgment.

A generation’s credit cost is shown before you start. If the job is recorded as failed, its reserved credit charge is returned by the credit system. If a failed attempt, duplicate request, or interrupted job appears to have charged you incorrectly, contact Support with the model name and approximate time. We can review the job and credit records.

A completed AI draft may need your corrections. Needing to adjust a factor, probability, importance, or conditional pathway does not on its own mean the generation failed. Credits have no cash value and unused monthly credits do not roll over; neither rule overrides a mandatory monetary refund right.

Noviqor is delivered online. Paid access and credit balances update after Stripe confirms the subscription, which can occasionally take time. If a successful payment is not reflected in the account, do not repeatedly purchase the plan; contact Support. Development or Stripe test access does not authorize a later real-money charge. Moving to a paid live subscription requires a separate real checkout authorization.